Privacy Policy
Effective Date: 1 June 2023
AA Pet is a product distributed by Shackleton Life, an authorised financial services provider (FSP 44723) (“we,” “us,” or “our”). We are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable laws and regulations, including the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa.
1. Introduction
1.1. This policy (together with our terms and conditions of use as set out on the AA Pet website) applies when you use the AA Pet product. This policy sets out the basis on which any personal data and/or personal information (which terms are used interchangeably in this policy) we collect from you, or that you provide to us, will be processed by us. The Protection of Personal Information Act (POPI) is aimed at protecting your personal information and prescribes what we may and may not do with it. POPI created an Information Regulator that checks that companies like us manage personal information in a responsible manner that respects your privacy.
1.2. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.3. We may collect and process the following information about you:
1.3.1. Information you give us – You may give us information about you by completing forms on the AA Pet website or by corresponding with us by email, phone, or otherwise. This includes information you provide when you register to use AA Pet, request products or services, participate in promotions, surveys, or contests, and when you report a problem. The information you give us may include your name, address, email address, phone number, age, pet information (such as name, breed, age, medical history), and payment information (such as credit card details).
1.3.2. Information we collect about you and your device – Each time you interact with AA Pet, we may automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed, searched for, or purchased; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
1.3.3. Information we collect about you via advertising – From time to time, we may place ads on third-party sites. When you view or interact with our ads, we and our partners may use various technologies (such as cookies) to collect and store information about you, including cookie data and anonymized IDs, for attribution and advertising purposes. We use these technologies to help us understand more about our customers and the effectiveness of our adverts.
1.3.4. Information we receive from other sources – We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including business partners, payment services, advertising networks, and search information providers) and may receive information about you from them.
2. Use of Collected Data
2.1. We may use data held about you in the following ways:
• to provide you with AA Pet products and services;
• to provide you with other information, products, or services that you request from us or that we feel may interest you, where you have consented to be contacted for such purposes;
• to process payment details for the purchase of any product or service;
• to allow you to participate in interactive features of AA Pet;
• to conduct promotions, surveys, or contests;
• to contact you about products, services, or changes to AA Pet;
• to ensure that AA Pet is presented in the most effective manner for you and for your device;
• to administer AA Pet and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;
• to ensure AA Pet is safe and secure; and
• to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you.
2.2. We may also use data held about you for another purpose, but only where such purpose is communicated to you at the point of data collection.
3. Users of Collected Data
3.1. We may disclose your personal data to the following parties, only to the extent necessary for the purposes stated in this Privacy Policy:
• our trusted business partners and third-party service providers, contractors, licensees, or consultants to enable them to perform functions and process personal data on our behalf, including payment services and delivery services;
• parties involved in the general operation of our business, including administration, sales, marketing, and legal; and
• analytic providers, search engine providers, hosting providers, IT companies, and system administrators that assist us in the operation, improvement, and optimization of AA Pet.
3.2. We may also disclose your data to other third parties:
• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if AA Pet or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
• in order to enforce or apply the terms of use of AA Pet; or
• in order to protect the rights, property, or safety of AA Pet, our customers, or others (which may include exchanging information with other companies for purposes of fraud protection).
4. Methods of Processing
4.1. We collect, use, disclose, retain, and dispose of your personal data in a proper manner, for authorised purposes, and take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction.
4.2. The data processing is conducted using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
5. Security
5.1. We take reasonable steps to protect your personal data and implement appropriate technical and organizational measures to ensure its security. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5.2. We restrict access to your personal data to those employees, agents, contractors, and service providers who need to know the information to provide AA Pet products and services. We also maintain physical, electronic, and procedural safeguards in accordance with applicable laws and regulations.
6. Place
6.1. All data you provide to us is stored on our secure servers in South Africa. We will only transfer your personal data to facilities or parties outside South Africa where such transfer is compliant with applicable laws and regulations and where adequate safeguards are in place to protect your privacy.
6.2. By using AA Pet and providing your personal data, you consent to the transfer, storage, and processing of your information within South Africa and potentially to other countries, subject to the conditions stated in this Privacy Policy.
7. Retention Time
7.1. We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
8. Information About Cookies
8.1. AA Pet may use cookies to enhance your browsing experience and provide personalized features. Cookies are small text files that are stored on your device when you visit a website. They help us recognize you as a user, tailor the website to your preferences, and analyse website traffic.
8.2. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may limit your access to certain features of AA Pet.
9. Your Rights
9.1. You have the right to access, rectify, or update your personal data held by us. You may also request the deletion of your personal data, except where we are required or permitted to retain such data by applicable laws or regulations.
9.2. To exercise your rights or make any inquiries regarding the processing of your personal data, please contact us at [contact email]. We will respond to your request in accordance with applicable laws and regulations.
10. Changes to this Privacy Policy
10.1. We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for any other reason. Any changes we make will be posted on the AA Pet website, and the “Effective Date” at the beginning of the policy will be updated accordingly.
11. Links to Third-Party Websites
11.1. AA Pet may contain links to third-party websites for your convenience. We have no control over and assume no responsibility for the content, privacy policies, or practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at info@aapet.co.za.