How to Claim

Step 1: Take Your Pet To The Vet

If your pet is injured, sick or involved in an accident, you are free to visit any licensed vet in South Africa. You pay for the vet visit and all the treatment costs, keeping your proof of payment and your vet’s invoice handy. This will ensure that you have all the necessary documentation when you submit a claim to AA Pet. If you’re doing your first AA Pet insurance claim, request your pet’s history from your vet before submitting it. This will help speed up the process.

Step 2: Complete a Claim Form

When you take your pet to the vet, make sure you have an AA Pet claim form with you. It will need to be signed by your vet in order for you to submit a claim. Ask your vet to complete the section at the bottom of the claim form. You can also send the claim form to the vet after the appointment, so long as you complete the claim form before submitting your claim to AA Pet. The claim form must be stamped and signed by your vet. Download the AA Pet Claim Form.

Step 3: Submit the Claim Form

Email AA Pet directly at claims@aapet.co.za with the word ‘Claim’ followed by your policy number as the subject line. This will ensure that your claim is processed as quickly as possible. For any general queries, you can contact AA Pet directly on 0872327014 or email us at info@aapet.co.za.

Step 4: Get Your Vet Bills Reimbursed

By using AA Pet, you can ensure that your pet is always taken care of, no matter what happens. With our easy-to-use process and quick payment, you can have peace of mind knowing that your furry friend is in good hands. Get your AA Pet policy today & give your pet the care they deserve!

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